Privacy Notice

This privacy notice provides information on how Prowired Electrical Limited (“the Company”) collects and processes your personal data when we are engaged to undertake remedial work at your property or otherwise transact with you during the course of our business.

1. Important information and who we are

2. The data we collect about you

3. How we use your personal data

4. How we share your personal data

5. International transfers

6. Your legal rights

Danny Edmonds and Nathan Fribbence have responsibility for data privacy within the Company. If you have any questions about this privacy notice or our data protection practices, please contact Danny Edmonds and Nathan Fribbence.

CONTACT DETAILS

Our full details are:

Full name of legal entity: Prowired Electrical Limited
Name or title of data privacy manager: Danny Edmonds, Director
Email address: info@prowired.co.uk
Postal address: Unit 12, Precision 4 Business Park, Styles Close, Sittingbourne, Kent, ME10 3FZ

We may collect, use, store and transfer different kinds of personal data about you as follows:

• Identity Data includes first name, last name, title and (for business contacts) job title.
• Contact Data includes home address (for clients we are undertaking remedial work for), business address (for our business contacts), email address and telephone numbers.
• Transaction Data includes details of any remedial work we have undertaken at your property.

We do not collect any Special Categories of Personal Data about you (this includes details about your raceor ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We use different methods to collect data from and about you including:

• Via your housebuilder where we are asked to come and undertake remedial work at your property; and
• In direct interactions with you either as part of an ongoing business relationship or via telephone conversations and other interactions when we are due to undertake remedial work at your property.

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to undertake remedial work at your home). In this case, we may have to cancel remedial work you have scheduled with us but we will notify you if this is the case at the time.

We will only use your personal data for the purpose for which we collected it which include the following:

• Where we need to perform the contract we are about to enter into or have entered into with you or for your benefit.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• To register you as a new customer.
• To manage your relationship with us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

We may share your personal data with external third parties set out below:

• To your housebuilder where we are undertaking remedial work at your property.
• To self-employed contractors where they are needed to undertake remedial work.
• To our accountants or tax advisors and to HMRC where required to comply with tax laws.
• To our legal advisers in pursuing or responding to any legal claims.
• Service providers who provide our IT and system administration services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We do not transfer your personal data outside the European Economic Area.

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk).

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful but you do not want us to erase it.
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.