Prowired Maintenance Packages Fair Use Policy

To ensure optimal service and support for all our customers, Prowired has established the following Fair Use Policy for our maintenance packages:

1. Call-Outs:

  • Customers are entitled to a maximum of two call-outs for the same fault within a 12-month period.
  • A maximum of four call-outs per year is included in the maintenance package.
  • If the same issue persists after two call-outs, further visits for the same fault may be chargeable.

2. Annual Services:

  • Annual Cleaning of Panels: An annual cleaning of your solar panels is included to ensure optimal efficiency and performance.
  • Annual System Service: An annual visit to service and inspect the entire system to ensure it is operating efficiently and safely.

3. Scope of Coverage:

  • The maintenance package covers regular maintenance, standard repairs, and annual services as outlined above.
  • Major repairs or replacements not covered under the standard package will be quoted separately and require customer approval before proceeding.

4. Response Time:

  • Prowired aims to respond to maintenance requests within 48 hours. Emergency situations will be prioritised and handled as quickly as possible.

5. Exclusions:

  • Damage caused by external factors, such as severe weather events, misuse, or tampering, is not covered under the maintenance package.
  • Repairs or call-outs required due to these factors will be quoted and charged separately.

6. Customer Responsibilities:

  • Customers are responsible for using their systems in accordance with the manufacturer’s guidelines and Prowired’s recommendations.
  • Prompt reporting of faults is encouraged to ensure timely and effective maintenance.

7. Modification of Policy:

  • Prowired reserves the right to modify this Fair Use Policy at any time. Any changes will be communicated to customers in advance.

By following this Fair Use Policy, we aim to provide reliable and efficient service, maintaining the performance and longevity of your electrical systems.

For any questions or further details, please contact us at:

Phone: 01795 470 285